Zeetbin Privacy Policy — How We Keep Your Information Safe

Welcome to Zeetbin. This Privacy Policy explains in detail how your personal information is collected, used, protected, and managed when you use the Zeetbin platform. By creating an account or using any of our services, you agree to be fully bound by this Privacy Policy.

This policy was written with Bangladeshi users in mind. However, in the event of any interpretive conflict, the English version shall prevail. Zeetbin operates in accordance with international data protection standards and GDPR guidelines.

This privacy policy applies to the Zeetbin website, mobile application, and all our digital services. It does not apply to third-party websites or services.

Zeetbin collects only the information necessary to provide its services — nothing more. Below is a detailed breakdown of exactly what we collect.

The information above is collected either directly from you (via registration or KYC forms) or automatically (via cookies and log files). Zeetbin does not collect sensitive data such as religious beliefs, political opinions, or health information.

Zeetbin uses collected data solely for legitimate purposes. Here is a detailed breakdown of how your information is used.

• Account Management: Your name, email address, and phone number are used to create and verify your account and to ensure its security.
• Transaction Processing: Financial information is required to process deposits and withdrawals accurately.
• KYC Verification: Identity verification is carried out in accordance with international anti-money laundering (AML) regulations.
• Customer Support: Your account history and contact details are used to resolve issues as quickly as possible.
• Fraud Prevention: Device and behavioral data is analyzed to detect suspicious transactions or multiple accounts.
• Service Improvement: Aggregated usage data is analysed to improve the overall user experience.
• Legal Obligations: Required information is disclosed in response to lawful requests from the relevant authorities.

Zeetbin never sells your personal information or shares it with third parties for advertising purposes. However, data may be shared in specific circumstances where it is necessary to deliver our services.

• Payment Processor: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Service Provider: Data may be shared with licensed verification services for identity verification purposes.
• Legal Authority: Information may be disclosed in response to a valid court order or directive from a regulatory authority.
• Security Agency: Information may be shared with relevant authorities to help prevent fraud or money laundering.

In all of the above cases, only the minimum necessary information is shared. All parties who receive your data are bound by strict confidentiality agreements.

Zeetbin uses cookies and similar technologies to ensure a smooth experience on the platform. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Performance Cookies: Used to monitor page loading speed and overall platform performance.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Used to analyse aggregate usage data — without identifying any individual user.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Zeetbin protects your data using industry-leading technology and multi-layered security processes. If one layer is ever compromised, the others continue to keep your information safe.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system is active to prevent unauthorised access.
• Two-Step Verification: OTP verification is mandatory when logging into your account.
• Regular Audits: Regular security audits are conducted by independent third-party security experts.
• Data Backup: Regular encrypted backups of all data are maintained.
• Staff Training: Strict data handling training is mandatory for all staff.

Zeetbin fully respects your data rights. You may exercise the following rights at any time.

• Right to Access: You can request to know what information Zeetbin holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request the permanent deletion of your data.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.
• Right to Data Portability: You can export your information in a machine-readable format.
• Right to Object: You can opt out of having your information used for marketing purposes.

To exercise any of these rights, email support@zeetbin.com. We will respond to your request within 30 days. Please note that due to legal obligations, certain data may not be erasable before a specified retention period has passed.

Zeetbin does not retain data longer than necessary. Once a service ends or an account is closed, data is deleted after a specified period.

Once the retention period expires, data is securely deleted or anonymised. Data relevant to ongoing legal disputes may be retained for as long as required.

Zeetbin strictly does not provide services to anyone under the age of 18. We take every precaution to protect the data of minors.

• Date of birth is verified at the time of registration.
• Age confirmation is mandatory as part of the KYC process.
• Any data collected from a minor will be deleted immediately upon discovery.
• Parents or guardians may submit a request to have their child's data deleted.

Zeetbin may update this Privacy Policy when necessary. For any significant changes, you will be notified in advance by email or SMS.

• The date of each update will be noted at the top of this page.
• For significant changes, at least 14 days' prior notice will be given.
• Continued use of the platform after a notice has been issued will be considered acceptance of the updated policy.
• Copies of previous versions are available upon request from Support.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is always ready to respond to your requests.